Webinar: Solving and Preventing Complex Client Problems

Contextualising what to keep, change and create.



Solving and Preventing Complex Client Problems - contextualising what to keep, change and create                                                                                     

Thursday, August 19, 2021 | 4:00 PM - 5:00 PM AEST

Organisations have systems to manage their business. Documented information provides the way, means, resources and purpose to enable a process to operate efficiently to meet a customer requirement whilst legally compliant. That is the source for selecting continual improvement methodologies to prevent downstream risks by building-in quality and to identify, define, analyse and solve problems should they occur. Such failures, failure modes and causes should be known beforehand. However, should a problem need corrective action, appreciative inquiry and contextualisation are inputs to determine what to “Keep, Change, Create”™ to resolve issues and hold the gains within the system.  

  • Key questions for problem diagnosis
    • Understanding to client's context / operating environment
    • Identifying and defining the client's problem
    • Sizing the Problem and the Prize
    • Organisation Analysis and Intervention Design
  • Problem Solving Methodologies
  • Event and Process Root Cause Analysis Methodologies
  • Problem Solving tools and Techniques for effective problem diagnosis

CPD - this webinar assists in developing the following competency within the ICMCI CMC Competency Framework: F - Analytical Skills - applies analytical and proactive thinking to apply robust and appropriate client solutions. 

Presented by Michael McLean - FIMC CMC, FAICD, FAOQ, Juran Medal

Mike is the Managing Director - McLean Management Consultants Pty Ltd. He is a Fellow of The Institute of Management consultants and a  Certified Management Consultant and a member of the IMC Board. Mike is an Australian Industry Group representative for Hunter Defence Task Force; AiG defence industry council and Standards Australia National Quality QR-008 and OH&S SF-001 committee. Importantly he is also an International Organization for Standardization [ISO] expert, convener and member bringing a wealth of knowledge to this presentation.

Additional Information:


Brisbane | 4.00pm - 5.00pm
Melbourne/Sydney | 4.00pm - 5.00pm
Adelaide | 3.30pm - 4.30pm
Perth | 2.00pm - 3.00pm
NZ | 6.00pm - 7.00pm


Non Member | $45 incl. GST
Member | Free

How to Register:

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19/08/2021 4:00 PM - 5:00 PM
AUS Eastern Standard Time

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