CMC Core Competency Framework

A Certified Management Consultant (CMC) is defined as a management consultant who demonstrates three major competency components:

  • Values and behaviour;
  • Technical skills; and
  • Business acumen.

Each component, with its associated sub-component, is a high-level element and the required standard of performance for each element is shown in the following table.

Component

Sub Component

High Level Elements

Required Performance Standard

Values and Behaviour

Beliefs

Values, ethics & professionalism

Adheres to Code ofEthics and ethical guidelines.
Demonstrates professional integrity, consistency, transparency, accountability and reliability.

Analytical skills

Observations & analysis

Recommendations are supported by objective facts and research.

Conceptualisation & problem solving

Employs structured approaches to generate ideas, evaluate and select options.

Relationships

Complexity, change & diversity

Understands complexity of operating environment and impact of selected course of actions on others.

Communication & presentation

Uses a range of techniques and approaches to convey thoughts and ideas in a range of situations

Responsibility & accountability

Responsible for own actions, demonstrating resilience, drive and commitment to results.

Influencing

Presents ideas convincingly to produce specific outcomes

Personal Development

Focus and time management

Delivers timely solutions, balancing priorities and managing time effectively

Self Development

Proven track record of self development and personal growth

Technical Skills

 

 

 

 

 

 

 

 

 

Specialisation

Knowledge and skill

Recognised as an expert in own discipline, applying expertise in one or more industry sectors

Consultative

Client focus

Scopes client requirements, presenting clear comprehensive proposals

Project management

Manages client projects effectively- setting objectives, deadlines and budgets, using appropriate project management tools and methodologies and ensuring seamless withdrawal process.

 

Consultative process

Uses a range of techniques, including facilitation, to deliver solutions of mutual benefit.

Knowledge management

Captures, shares and applies knowledge in a structured way, relevant to the engagement needs

Partnering and networking

Uses networks effectively to engage expertise of others, developing others as appropriate

Tools and methodologies

Selects and uses an appropriate range of tools and methodologies

Risk and quality management

Defines quality standards, ensuring quality of delivery and client satisfaction.
Defines risk criteria, identifying, mitigating and managing risks and outcomes.

Business Acumen

Consultant’s Business

Consultancy environment

Understands the nature of the management consultancy market, competitors and capabilities.

Commercial aspects of assignment

Demonstrates understanding of commercial aspects of project including scope, risk, terms and conditions and pricing.

Client’s Business

External awareness

Demonstrates understanding of political, economic, social, technological, legal and environmental factors (PESTLE) impacting on area of work

Business knowledge

Understands business structures, processes, management and disciplines and impact on own area of work

Understanding the client

Has researched and understood client business operations and agenda

Client’s project imperative

Identifies and articulates project drivers, strategic fit and commercial benefits with client in respect of one or more individual projects.